Jewelry & Charm Bar

Orders & Shipping

• How long does shipping take?
  Standard shipping typically takes 2-5 business days, while expedited shipping options are available at checkout.
• Do you offer local pickup or in-store shopping?
  Yes! You can pick up your order from our boutique in Saint Francisville, LA during store hours.
• What are your shipping rates?
  Shipping costs vary based on location and selected delivery speed. Rates are calculated at checkout.
• Do you offer international shipping?
  Currently, we only ship within the U.S. but stay tuned for future international shipping options!
• How can I track my order?
  You’ll receive a tracking number via email once your order ships.
• My order hasn’t arrived. What should I do?
  Please check your tracking number. If there are any delays, contact our support team for assistance.
• What should I do if my package is lost or stolen?
  We recommend checking with your local post office and neighbors first. If needed, contact us to file a claim.

Returns & Exchanges

• What is your return and exchange policy?
  We accept returns within 14 days of delivery for store credit only. Items must be unworn and in original condition.
• How do I start a return or exchange?
  Contact us at Hey@prevailandreign.com to initiate a return.
• Can I return sale or clearance items?
  All sale and or discounted items are final sale and cannot be returned.
• What if I received a damaged or incorrect item?
  Please email Hey@Prevailandreign.com with photos, and we will assist you promptly.
• How long does it take to process my refund?
  Store credit is typically issued within 5 business days after receiving your return.
• Do you offer store credit instead of refunds?
  Yes, all returns are eligible for store credit only.

Payments & Discounts 

• What payment methods do you accept?
  We accept Visa, Mastercard, PayPal, Afterpay, and major credit cards.
• Do you offer Buy Now, Pay Later options?
  Yes! You can check out using Afterpay for installment payments.
• Can I use multiple discount codes on one order?
  No, only one promo code can be applied per order.
• Do you offer price adjustments if an item goes on sale?
  No, we do not offer retroactive price adjustments.
• How do I apply a promo code to my order?
  Enter your code at checkout before finalizing your purchase.

Products & Sizing

• How do I know what size to order?
  Check out our Size Guide for detailed measurements and fit recommendations.
• Do you restock sold-out items?
  Some items may be restocked—sign up for restock alerts on the product page!
• Are your jewelry pieces gold-filled or plated?
  Our custom jewelry is made with high-quality gold-filled materials for long-lasting wear.
• Do you offer custom jewelry or personalization?
  Yes! Visit our Charm Bar to create your own unique piece.
• How do I care for my jewelry to make it last?
  Avoid exposure to water, perfumes, and lotions. Store in a dry place when not in use.
• What materials are your clothing and accessories made of?
  Each product page includes fabric details—check for specific information.

Custom Jewelry & Charm Bar 

• Can I design my own jewelry piece?
  Yes! Visit our Charm Bar for customization options.
• How long does it take to create a custom piece?
  Custom orders typically take 2-5 business days to complete.
• What materials do you use for custom jewelry?
  We use gold-filled materials, freshwater pearls, and high-quality charms.
• Can I add charms to an existing bracelet or necklace?
  Absolutely! Bring in or ship your piece, and we’ll help customize it.
• Do you offer engravings or personalization?
  Currently, we do not offer engraving services.

Gift Cards & Gifting

• Do you sell digital or physical gift cards?
  Yes, We offer both digital and physical gift cards. To purchase a Physical gift card online please email us at Hey@prevailandreign.com
• How do I redeem a gift card online?
  Enter the gift card code at checkout.
• Can I send a gift directly to someone?
  Yes! Enter the recipient’s shipping info and select gift wrapping (if available).
• Do you offer personalized gift sets?
  Yes, we have curated gift sets and bundle options, please visit us in store or email us at Hey@prevailandreign.com

Store & Contact Information 

• Where is your boutique located?
  Saint Francisville, Louisiana – Visit our store at 11921 Ferdinand St. Saint Francisville, La. 70775.
• What are your store hours?
  We are open Tuesday - Saturday (10 AM - 5 PM)
• How can I contact customer service?
  Email us at Hey@prevailandreign.com or message us on Instagram @PrevailandReign.
• How quickly do you respond to customer inquiries?
  We aim to reply within 24-48 hours.
• Do you collaborate with influencers or small businesses?
  Yes! Contact us for partnership opportunities.