Our Story

   At Prevail and Reign, we believe that fashion is more than just clothing—it’s a way to express who you are and how you feel. Our journey began in 2022, with a passion for curated, high-quality pieces that combine comfort and style, designed to empower every woman who walks through our doors. Whether you're dressing for a special occasion or adding a little something extra to your everyday wardrobe, we’re here to help you find that perfect piece that makes you feel confident and unique.

  Our collection is carefully selected, featuring timeless classics and the latest trends, all with a focus on quality and versatility. We're not just a boutique; we're a community that celebrates individuality, creativity, and the joy of finding the perfect fit. Join us on this journey—because at Prevail and Reign, style is always personal.

PREVAIL & REIGN

Frequently asked questions

  • How long does shipping take?
    Standard shipping typically takes 2-5 business days, while expedited shipping options are available at checkout.
  • Do you offer local pickup or in-store shopping?
    Yes! You can pick up your order from our boutique in Saint Francisville, LA during store hours.
  • What are your shipping rates?
    Shipping costs vary based on location and selected delivery speed. Rates are calculated at checkout.
  • Do you offer international shipping?
    Currently, we only ship within the U.S. but stay tuned for future international shipping options!
  • How can I track my order?
    You’ll receive a tracking number via email once your order ships.
  • My order hasn’t arrived. What should I do?
    Please check your tracking number. If there are any delays, contact our support team for assistance.
  • What should I do if my package is lost or stolen?
    We recommend checking with your local post office and neighbors first. If needed, contact us to file a claim.

  • What is your return and exchange policy?
    We accept returns within 14 days of delivery for store credit only. Items must be unworn and in original condition.
  • How do I start a return or exchange?
    Contact us at Hey@prevailandreign.com to initiate a return.
  • Can I return sale or clearance items?
    All sale and or discounted items are final sale and cannot be returned.
  • What if I received a damaged or incorrect item?
    Please email Hey@Prevailandreign.com with photos, and we will assist you promptly.
  • How long does it take to process my refund?
    Store credit is typically issued within 5 business days after receiving your return.
  • Do you offer store credit instead of refunds?
    Yes, all returns are eligible for store credit only.

  • What payment methods do you accept?
    We accept Visa, Mastercard, PayPal, Afterpay, and major credit cards.
  • Do you offer Buy Now, Pay Later options?
    Yes! You can check out using Afterpay for installment payments.
  • Can I use multiple discount codes on one order?
    No, only one promo code can be applied per order.
  • Do you offer price adjustments if an item goes on sale?
    No, we do not offer retroactive price adjustments.
  • How do I apply a promo code to my order?
    Enter your code at checkout before finalizing your purchase.

  • How do I know what size to order?
    Check out our Size Guide for detailed measurements and fit recommendations.
  • Do you restock sold-out items?
    Some items may be restocked—sign up for restock alerts on the product page!
  • Are your jewelry pieces gold-filled or plated?
    Our custom jewelry is made with high-quality gold-filled materials for long-lasting wear.
  • Do you offer custom jewelry or personalization?
    Yes! Visit our Charm Bar to create your own unique piece.
  • How do I care for my jewelry to make it last?
    Avoid exposure to water, perfumes, and lotions. Store in a dry place when not in use.
  • What materials are your clothing and accessories made of?
    Each product page includes fabric details—check for specific information.

  • Can I design my own jewelry piece?
    Yes! Visit our Charm Bar for customization options.
  • How long does it take to create a custom piece?
    Custom orders typically take 2-5 business days to complete.
  • What materials do you use for custom jewelry?
    We use gold-filled materials, freshwater pearls, and high-quality charms.
  • Can I add charms to an existing bracelet or necklace?
    Absolutely! Bring in or ship your piece, and we’ll help customize it.
  • Do you offer engravings or personalization?
    Currently, we do not offer engraving services.

  • Do you sell digital or physical gift cards?
    Yes, We offer both digital and physical gift cards. To purchase a Physical gift card online please email us at Hey@prevailandreign.com
  • How do I redeem a gift card online?
    Enter the gift card code at checkout.
  • Can I send a gift directly to someone?
    Yes! Enter the recipient’s shipping info and select gift wrapping (if available).
  • Do you offer personalized gift sets?
    Yes, we have curated gift sets and bundle options, please visit us in store or email us at Hey@prevailandreign.com

  • Where is your boutique located?
    Saint Francisville, Louisiana – Visit our store at 11921 Ferdinand St. Saint Francisville, La. 70775.
  • What are your store hours?
    We are open Tuesday - Saturday (10 AM - 5 PM)
  • How can I contact customer service?
    Email us at Hey@prevailandreign.com or message us on Instagram @PrevailandReign.
  • How quickly do you respond to customer inquiries?
    We aim to reply within 24-48 hours.
  • Do you collaborate with influencers or small businesses?
    Yes! Contact us for partnership opportunities.